Return Policy | Sunotis

Hassle-Free Returns & Refunds at Sunotis

At Sunotis, we prioritize customer satisfaction by offering a seamless and transparent Return Policy. If you’re not completely satisfied with your purchase, we’re here to make the return process easy and stress-free.

Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused and in its original packaging.
  • Returns must be initiated within 30 days from the date of delivery.
  • Proof of purchase (order confirmation or receipt) is required.
  • Items damaged due to misuse or improper handling are not eligible for return.

How to Initiate a Return

  1. Contact Us: Email us at info@sunotis.xyz or call our hotline: (865) 408-0825 to request a return authorization.
  2. Pack Your Item: Ensure the product is securely packaged to avoid damage during transit.
  3. Ship the Product: Send the item to our return center at: Sunotis Returns Department
    3901 N Interstate 10 Service Rd W, Metairie, LA 70004, USA.
  4. Refund Processing: Once we receive and inspect the item, we will process your refund within 5-7 business days.

Refund Policy

  • Approved refunds will be issued via the original payment method.
  • Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
  • If your return is rejected (e.g., used, damaged, or missing parts), we will notify you and offer to ship the item back at your expense.

Exchanges & Replacements

  • If you received a damaged or defective product, contact us within 48 hours of delivery for a replacement.
  • We may require photo evidence of the defect to process an exchange.

Non-Returnable Items

The following products are not eligible for return:

  • Clearance or final sale items.
  • Customized or personalized orders.
  • Assembled products that cannot be disassembled.

Need Assistance?

For any inquiries regarding our Return Policy, feel free to reach out to our friendly customer service team:

📍 Address: 3901 N Interstate 10 Service Rd W, Metairie, LA 70004, USA
📞 Hotline: (865) 408-0825
📧 Email: info@sunotis.xyz
🌐 Website: https://sunotis.xyz/

At Sunotis, we are committed to providing high-quality remote work solutions and exceptional customer support. Shop with confidence, knowing that we’ve got your back!