Return & Refund Policy for Sunotis.xyz

At Sunotis.xyz, we prioritize customer satisfaction by offering a transparent and straightforward return & refund policy for our high-quality remote work products, including convenient desks and chairs. Our goal is to ensure a seamless shopping experience for all customers.

1. Eligibility for Returns

• Products must be returned within 30 days of delivery.
• Items should be unused, in their original packaging, and in the same condition as received.
• Proof of purchase, such as an order confirmation or receipt, is required.

2. Non-Returnable Items

• Customized desks or chairs.
• Products with visible signs of damage caused by improper use.

3. Return Process

To initiate a return:

1. Contact us via email at info@sunotis.xyz or call (256) 747-6023 with your order details.
2. Our team will provide a return authorization and shipping instructions.
3. Ship the item to our designated return address.

Note: Customers are responsible for return shipping costs unless the product is defective or incorrect.

4. Refunds

• Once we receive and inspect your returned item, you will be notified about the status of your refund.
• Approved refunds will be processed within 5-7 business days via the original payment method.
• Shipping fees are non-refundable.

5. Exchanges

If you wish to exchange a product, please follow the return process and place a new order for the desired item.

6. Damaged or Defective Items

If your item arrives damaged or defective:

• Report the issue within 48 hours of delivery by emailing us at info@sunotis.xyz with photos and a detailed description.
• We will arrange for a replacement or refund at no additional cost.

For further assistance, feel free to contact us:

• Address: 6501 Mountain Ridge Rd, Trussville, AL 35173, US
• Phone: (256) 747-6023
• Email: info@sunotis.xyz

At Sunotis.xyz, your satisfaction is our priority. Shop confidently knowing we’ve got your back with a reliable return & refund policy!